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Mon-Fri 9:00AM - 6:00AM
Sat - 9:00AM-5:00PM
Sundays by appointment only!

Comprehensive IT Support with Our Annual Maintenance Contract (AMC)
24/7 IT Support, Zero Downtime – Secure Your Systems Today

Download Full AMC Brochure

Ensure uninterrupted performance and peace of mind with Raiden Pvt Ltd.’s Annual Maintenance Contract (AMC), —a customizable maintenance program designed to proactively support your IT infrastructure, prevent downtime, and deliver responsive technical assistance.

Raiden (PVT) Ltd is a forward-thinking IT solutions provider based in Sri Lanka, serving customers across islandwide, with extended services reaching overseas clients as well. With a strong focus on reliability, customer satisfaction, and innovation, Raiden delivers a full spectrum of IT services, hardware and software solutions, network infrastructure setup, and after-sales support for both individuals and businesses.

OUR KEY OFFERINGS INCLUDE

IT Hardware Supply:

Desktops, Laptops, Servers, Monitors, Printers, and Accessories

COMPUTER REPAIRS & UPGRADES

Full diagnostics, system restoration, and hardware replacements

NETWORK SETUP & CONFIGURATION

Structured cabling, router/switch installation and office-wide connectivity solutions

SOFTWARE RESELLING

Genuine licensing and installation support for Microsoft, Adobe, and leading antivirus brands

CYBERSECURITY SOLUTIONS

Virus protection, firewall management, secure remote access, and data protection services

ANNUAL MAINTENANCE CONTRACTS

On-site/off-site support, scheduled maintenance, and priority service and remote helpdesk support

CLOUD & WEB HOSTING MANAGEMENT

Data recovery, storage solutions, and Web Hosting System Administration

HIGHLY CUSTOMIZABLE

This themes includes lots of customizations and combinations.

FROM HARDWARE TO HELPDESK –
WE’VE GOT YOU COVERED

Our focus is to provide high quality IT and Computer support to businesses islandwide. we are ready to support you. Raiden has a team of highly qualified, friendly, customer facing engineers. They are able to provide you with computer support over the telephone, remotely over the Internet and of course on site. Our IT engineering services are available either as part of an all-inclusive annual IT Computer Support maintenance contract or on an adhoc time and material basis. Our annual IT Support contract ensures that your computer system is up and running as quickly as possible after a system failure. Other companies offer hardware support contracts. However, unlike Raiden, you will find that most fall short when failures are caused either by software or a combination of software, hardware and operating system. Our support contract ensures that you get the very best service with response times available to suit your needs.

Consider these matters

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  1. Do you want to have internal IT staff, or are you comfortable outsourcing all your IT needs?
  2. Do you prefer paying a flat, predictable monthly fee, or is a low monthly fee with additional billable charges acceptable?
  3. What kind of IT support do you require — 24/7 coverage or limited hours?
  4. Do you want both remote and onsite IT support, or just remote support?
  5. Do you need proactive monitoring and maintenance, or are you fine with fixing issues only as they occur?
  6. Do you need cybersecurity tools that you currently lack?
  7. Do you anticipate business growth and need IT services that scale, or do you expect operations to remain stable for the next few years?
  8. How complex is your technology environment? (Many businesses think their network is simple until a technical review reveals higher complexity.)
  9. Is your data stored in the cloud, on-premises, or a hybrid of both?
  10. What kind of data backup solution do you have, and does it require regular monitoring and maintenance?
  11. Do you want faster recovery speeds from your data backups?
  12. Do you require strategic IT planning and consulting for future growth and efficiency?

Key Questions to Help Determine Your IT AMC Needs

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That’s going to be very difficult for you to figure out on your own without contacting IT service providers for full descriptions of their services.
However, asking yourself the right questions can help you get closer to a ballpark figure—and ensure managed IT firms can give you a more accurate quote.

  1. Do you want to have internal IT staff, or are you comfortable outsourcing all your IT needs?
  2. Do you prefer paying a flat, predictable monthly fee, or is a low monthly fee with additional billable charges acceptable?
  3. What kind of IT support do you require — 24/7 coverage or limited hours?
  4. Do you want both remote and onsite IT support, or just remote support?
  5. Do you need proactive monitoring and maintenance, or are you fine with fixing issues only as they occur?
  6. Do you need cybersecurity tools that you currently lack?
  7. Do you anticipate business growth and need IT services that scale, or do you expect operations to remain stable for the next few years?
  8. How complex is your technology environment? (Many businesses think their network is simple until a technical review reveals higher complexity.)
  9. Is your data stored in the cloud, on-premises, or a hybrid of both?
  10. What kind of data backup solution do you have, and does it require regular monitoring and maintenance?
  11. Do you want faster recovery speeds from your data backups?
  12. Do you require strategic IT planning and consulting for future growth and efficiency?

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RECENT WORK

These are our latest and brightest projects that we've put a lot of passion into.

REVIEWS

Assertively restore resource-leveling value vis-a-vis alternative experiences. Intrinsicly deploy team driven infomediaries through high standards in best practices.
  • Rapidiously formulate high standards in strategic theme areas before state of the art materials. Uniquely utilize cooperative functionalities via sticky human capital.
    Travis Jones, Developer
  • Objectively underwhelm intuitive "outside the box" thinking and market-driven scenarios. Globally unleash superior results via performance based strategic theme areas. Competently iterate multidisciplinary methodologies with equity invested content.
    Mark Simonsen, Architect

STATS & FUN FACTS

25000+

CODE LINES THIS MONTH

150+

LAUNCHED PROJECTS

9900+

COFFEE CUPS THIS YEAR

180+

REVIEWS AND RATINGS

Technical problems that require a technician’s physical presence

Onsite IT support is designed to handle technical problems that require a technician’s physical presence to diagnose, repair, or maintain hardware, network components, and system configurations. This service ensures that complex or hardware-related issues are addressed quickly and effectively, minimizing downtime for your business.

Common issues resolved during onsite IT support include:

  • PC & Laptop Startup Failures: Systems that won’t power on, continuously crash, or experience frequent blue screen errors.

  • Hardware Component Failures: Replacement or repair of faulty power supplies, RAM modules, hard drives, SSDs, motherboards, and graphics cards.

  • Overheating & Cooling Problems: Cleaning dust build-up, replacing or repairing faulty fans, and applying fresh thermal paste to prevent system overheating.

  • Peripheral Device Malfunctions: Troubleshooting and repairing printers, scanners, monitors, docking stations, and external drives.

  • Physical Network Infrastructure Issues: Diagnosing and repairing Ethernet cables, damaged ports, patch panels, switches, and routers.

  • Software & Operating System Problems: Resolving OS boot errors, driver conflicts, corrupted system files, and application malfunctions.

With onsite support, you get hands-on, immediate assistance that ensures your IT equipment is restored to peak performance without unnecessary delays.

Yes — absolutely!

With our Enterprise Shield Package, you receive genuine 24/7 IT support. This isn’t just a promise—it’s a fully staffed operation. Our skilled IT helpdesk engineers work in rotating shifts, ensuring there is always a qualified technician available to take your call, day or night.

Whether it’s midnight server downtime, early-morning network issues, or weekend emergencies, our team is on standby to provide immediate assistance. We understand that business-critical systems can’t afford downtime, which is why our enterprise clients enjoy round-the-clock monitoring, rapid response times, and expert problem resolution whenever they need it.

At Raiden Pvt Ltd., our Annual Maintenance Contract (AMC)

delivers professionally managed IT support for your entire office technology ecosystem. We ensure every critical device in your infrastructure is maintained, monitored, and supported for optimal performance.

Devices included in our IT AMC coverage:

  • Desktop PCs & Workstations – Hardware repairs, performance optimization, and operating system support.

  • Laptops & Mobile Work Devices – Hardware servicing, software troubleshooting, and configuration assistance.

  • Servers – Proactive monitoring, patch management, backup checks, and hardware replacement when required.

  • Network Equipment – Support for switches, routers, firewalls, patch panels, and access points.

  • Printers & Scanners – Troubleshooting connectivity, print quality, driver updates, and hardware repairs.

  • CCTV & Surveillance Systems – Camera maintenance, NVR/DVR configuration, and security system health checks.

  • Other IT Peripherals – Keyboards, monitors, docking stations, UPS units, and any other connected office devices.

By including all these devices under our AMC plans, we give your business complete IT coverage—reducing downtime, preventing failures, and ensuring your team can work without interruptions.

Absolutely!

At Raiden Pvt Ltd., we understand that every business has unique IT infrastructure, operational priorities, and budget constraints. That’s why our Annual Maintenance Contract (AMC) services are fully customizable to meet your specific requirements.

Before finalizing any AMC plan, our team conducts:

  • Detailed Consultations – To understand your existing IT setup, workflows, and business needs.

  • Infrastructure Assessment – Evaluating your hardware, software, and network environment.

  • Budget Alignment – Designing solutions that deliver maximum value without exceeding your budget.

From basic maintenance for small offices to enterprise-grade 24/7 support with advanced monitoring, security, and multi-site coverage, we tailor every detail—so you only pay for the services you truly need.

With Raiden’s customized AMC plans, you get personalized IT care that fits your business like a glove.

Annual Maintenance Contract (AMC)

our Annual Maintenance Contract (AMC) process is transparent, straightforward, and tailored to your business requirements.

Here’s how it works:

  1. Initial Consultation & Needs Assessment
    We begin by understanding your IT infrastructure, operational goals, and pain points. This helps us determine the right level of AMC support for your organization.

  2. Customized Plan Design
    Based on the assessment, we create a tailored AMC plan—including the scope of services, devices covered, service level agreements (SLAs), and budget considerations.

  3. Proposal & Client Review
    The proposed plan is shared for your review. We discuss any modifications to ensure it aligns perfectly with your technical and financial expectations.

  4. Agreement Drafting
    Once finalized, our team prepares a detailed AMC agreement clearly outlining:

    • Terms & conditions

    • Service coverage and exclusions

    • Response times and escalation process

    • Billing terms and payment schedule

  5. Formal Signing
    Both parties sign the agreement, officially starting your AMC coverage.

  6. Onboarding & Implementation
    Our engineers set up monitoring systems, document your assets, and schedule regular maintenance visits as per the agreement.

With Raiden, you can expect clear communication, no hidden clauses, and a structured process—ensuring your IT AMC runs smoothly from day one.

IT AMC help desk is available through multiple channels

your satisfaction and uninterrupted IT operations are our top priorities. Our IT AMC help desk is available through multiple channels, ensuring you get fast, reliable assistance whenever you need it.

You can reach us via:

  • 24/7 Live Chat Support – Instantly connect with our support engineers for quick troubleshooting.

  • Dedicated Helpline – Call us on [Insert Helpline Number] for immediate assistance with urgent issues.

  • Email Support – Send your queries or service requests to info@raiden.lk for prompt follow-up.

  • Ticketing System – Log a request through our online support portal for remote troubleshooting or onsite service scheduling.

Whether it’s a minor configuration issue or a critical hardware failure, our team is always ready to deliver professional AMC IT support—fast, efficient, and hassle-free.

client privacy and data security very seriously

Yes — absolutely.
At Raiden Pvt Ltd., we take client privacy and data security very seriously. Every IT AMC service we provide is delivered under strict confidentiality standards to protect your business’s critical information and assets.

As part of our AMC agreement process, we:

  • Prepare and sign confidentiality agreements (NDAs) to formalize our commitment to safeguarding your data.

  • Implement secure handling protocols for all hardware, software, and network systems we maintain.

  • Follow industry best practices and compliance standards for data protection.

Whether we’re working onsite or remotely, you can trust Raiden to keep your confidential business information safe, secure, and handled with the highest level of professionalism.

OUR PARTNERS // TEHNOLOGIES USED
Getting IT AMC Support from Us is Simple!
Arrange a free IT Consulation : To find out how Raiden IT can help your business to succeed, speak to a member of our expert team. You can call us on +94 70 724 9800, email info@raiden.lk, or send us a message using our online form.

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